FAQ

Everything useful to know before departure

Key answers about pricing, departure, safety and how the day is organised.

01Where is the boarding point?

Boarding takes place at Porto di Capitana, by the fuel station in Via Serchio 139, Quartu Sant’Elena. After booking, you will receive the exact location and all useful directions.

02How early should I arrive?

Please arrive at least 15 minutes before departure so boarding can be completed without rushing.

03Can children join the excursion?

Yes. Children can join from 1 year of age and must always be accompanied by an adult. With young children, timing may be adjusted to avoid the hottest hours. Child-sized life jackets are available on board.

04What is included in the price?

The price includes skipper, fuel, an aperitif with local products, alcoholic and soft drinks, beach towels, snorkelling equipment, assistance during swimming stops and souvenir photos and videos.

05What is the cancellation policy?

Cancellations made at least 7 days before the excursion receive a full refund. Later cancellations are non-refundable, except when Waves & Dreams cancels due to adverse weather, sea conditions or safety reasons.

06Do I need to know how to swim?

No. The experience is also suitable for non-swimmers. Eleonora provides assistance in the water during swimming stops and flotation jackets are available.

07Is the route always the same?

No. The route is selected according to weather and sea conditions to offer the best possible experience in complete safety.

08What happens in bad weather?

If conditions do not allow the excursion to operate safely, the experience will be rescheduled or refunded in full.

09Can I bring my dog?

Yes, pets are welcome when communicated at the time of booking, so the most suitable arrangement can be confirmed in advance.

010Are photos and videos included?

Yes. During the excursion Eleonora creates GoPro photos and videos, both on board and in the water during swimming and snorkelling stops. The material is edited and sent to guests free of charge.

Another question?

Write to us: Eleonora replies directly.

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